Fair questions, straight answers
Everything people usually ask before they sign up. If yours is missing, email us and we will answer it properly.
Why does ClearBalance not link to my bank?
Because not holding your bank credentials is the strongest privacy promise we can make. Bank feeds mean handing a third party the keys to your accounts. ClearBalance never asks for them, so there is nothing to leak, sell or subpoena. You stay in control of exactly what goes in.
How does my data get in without bank feeds?
Three ways. Add transactions manually in seconds, import a CSV from your bank with AI categorisation (Plus and Pro), or upload a PDF or photo of a statement and let AI statement import extract and categorise every transaction (Pro).
Is my data safe?
Your data is stored with Supabase in the Sydney region, protected by your password and optional two-factor authentication. You can export everything or delete everything at any time. And because there is no bank linking, your bank credentials are never in the picture.
Who are your sub-processors?
We use a small set of trusted service providers to run ClearBalance, such as Supabase for the database and Stripe for payments. This marketing website also uses Google and TikTok to measure which ads brought people here, and neither can see inside the app. The full list, with what each one does, is in our Privacy Policy.
Are my AI chats stored?
No, never. Your conversations are processed to answer you and then gone. They are not kept and not used for training. That is a deliberate feature, not a limitation.
What is Cara and which plans include her?
Cara is the ClearBalance voice assistant. She can answer questions about your finances out loud, read your numbers back, and add transactions, budgets and savings goals on request, always with your confirmation. Cara is available on Plus and Pro.
What does ClearBalance cost, and is GST included?
Free is A$0 forever. Plus is A$6.99 a month or A$55 a year. Pro is A$12.99 a month or A$99 a year. All prices are in Australian dollars and include GST.
Can I cancel any time?
Yes. Cancel from inside the app whenever you like. You keep the paid features until the end of the period you have already paid for.
What happens to my data if I downgrade?
Nothing is deleted. You keep all of your data, and features that belong to the higher plan simply lock. Upgrade again later and everything is exactly where you left it.
What happens when I delete my account?
Account deletion removes your data and cancels any active subscription in the same step. It is self-serve inside the app, with no emails or phone calls required.
Can I export my data?
Yes. Every plan includes a full data backup export. Plus and Pro also add full CSV and Excel exports of your transactions, and Free includes a current-month export.
Is there a mobile app?
The web app works great on your phone today, and the hero screens on this site are the real app running on mobile. Native mobile apps are coming early 2027.
How do I get help?
Email support@clearsuite.ai and a human will get back to you. There is also an in-app feedback tool if you spot something while you are using ClearBalance.
Still curious? Email support@clearsuite.ai