Privacy Policy
Plain English, no surprises. This is how your data is handled, and the short version is: it stays yours.
Last updated: 25 July 2026
Who we are
ClearSuite (ABN 63 133 867 797) is based in NSW, Australia and makes ClearBalance, a tool for organising your own finances. This policy covers the clearsuite.ai website and the ClearBalance app. Questions about anything here: support@clearsuite.ai.
What we collect and why
- Account details. Your email address and a password, used to sign you in and send you essential emails such as confirmations and receipts. Your first name, and your surname if you choose to give it, used to personalise the app. We also record that you accepted our disclaimer, and when. Passwords are stored in hashed form by our authentication provider and are never visible to us.
- Your financial data. The transactions, accounts, budgets and goals you choose to enter or upload. You supply this yourself. ClearBalance has no bank feeds and never holds your bank credentials.
- Payment details. Handled entirely by Stripe. We see your plan and payment status, never your card number.
- Support conversations. If you email us, we keep the thread so we can help you properly.
- Service logs. Basic technical logs that keep the service secure and working, such as sign-in events.
Our promises
- We never sell your data.
- ClearBalance shows you no ads and never builds an advertising profile out of your financial data. The clearsuite.ai website is a separate matter: it carries advertising cookies so we can tell which ads brought people here, and we explain that below.
- AI chats are never stored. Your conversations are processed to answer you, then gone, and they are never used to train AI models.
- You can export your complete ClearBalance data at any time, self-serve, inside the app. Cara voice recordings held by ElevenLabs sit outside that export, and are deleted when you delete your account.
- You can delete your account at any time, self-serve, inside the app. Deletion removes your data and cancels any active subscription.
The service providers we use
We cannot run ClearBalance alone, so a small set of trusted providers process limited data on our behalf. This is why we say "we never sell your data" rather than "nobody else ever touches it". Here is the full list and what each one does.
| Provider | What it does |
|---|---|
| Supabase | Database and authentication. Your data is stored in the Sydney region. |
| Anthropic | AI chat processing. Conversations are processed to answer you and are not stored. |
| ElevenLabs | Cara voice processing. Voice history is deleted when you delete your account. |
| Stripe | Payments. Card details go directly to Stripe and never touch our servers. |
| Resend | Transactional email, such as confirmation and receipt emails. |
| Replit | Application hosting for the ClearBalance app. |
| Notion | Internal service logging. |
| Advertising measurement on the clearsuite.ai website. No access to the ClearBalance app or your financial data. | |
| TikTok | Advertising measurement on the clearsuite.ai website. No access to the ClearBalance app or your financial data. |
Cookies and advertising
The clearsuite.ai marketing website uses advertising and measurement cookies from Google and TikTok so we can see which ads bring people here and whether they were useful. That is the only thing they are used for.
Your ClearBalance account and your financial data are never sent to an advertising network. These trackers live on the marketing site and never see inside the app.
If you sign up after clicking one of our ads, we store the advertising network's click identifier against your account so we can attribute the signup. It is an anonymous code from the ad platform, not information about you.
We do not sell your data and we do not show you ads inside ClearBalance. Browser controls and ad blockers work normally, and nothing on this site depends on them being allowed.
Where your data lives
Your ClearBalance data is stored with Supabase in the Sydney region, Australia, and is encrypted in transit. You can add two-factor authentication to your account for an extra layer of protection.
Your rights
You can access, export, correct and delete your data yourself inside the app, at any time, on every plan. If anything is unclear or you want help exercising these rights, email support@clearsuite.ai and we will sort it out.
Changes to this policy
If we change this policy we will update this page and the date at the top. If a change meaningfully affects how your data is handled, we will tell you by email first.
Contact
Privacy questions go to support@clearsuite.ai. ClearSuite, ABN 63 133 867 797, NSW, Australia.